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Full bottles out. Empty bottles back.
SONGSHUITONG

Full bottles out.
Empty bottles back.

Songshuitong: water-delivery SaaS for two-way logistics.

PAIN POINTS

Four recurring operating challenges

Variable order demand

Uneven demand makes advance capacity planning difficult.

Capacity imbalance

Busy areas face backlogs while other areas have unused capacity.

Empty-bottle tracking

Loans, returns, deposits and courier returns can be difficult to reconcile.

Manual reconciliation

Orders, water credits, payments and refunds are often kept in separate records.

ONE PLATFORM

From orders to returns.
Connect daily operations.

Customer recordsOnline orderingDigital water creditsIntelligent DispatchRoute planningEmpty-bottle ledgerInventory managementFinancial reconciliationCustomer acquisitionCourier mobile app
Songshuitong application concept
CAPABILITY 01

Water-station management

Manage orders, water credits, empty bottles, members, finances and stores in one system.

  • Receive mini-program, phone, WeChat, in-store and staff-assisted orders.
  • Follow orders through creation, payment, dispatch, delivery, receipt, support and refunds.
  • Connect customer profiles, regular purchases, addresses, history and member tags.
  • Issue, purchase, gift, transfer, redeem and review digital water credits.
  • Track bottle loans, returns, deposits and courier returns.
  • Reconcile orders, payments, water credits, refunds, stores and staff records.
Songshuitong application concept
CAPABILITY 02

Ordering and water credits

Help households and businesses order again and check credits and delivery progress.

  • Order bottled water, drinking equipment and product bundles.
  • Reorder using saved addresses, regular purchases and previous orders.
  • View credit balances, eligible products, usage and redemption status.
  • Follow order and delivery updates.
  • Match orders to service areas, opening hours, stock and scheduling capacity.
  • Support household, business and campus drinking-water scenarios.
Songshuitong application concept
CAPABILITY 03

Delivery and store coordination

Connect dispatch, navigation, delivery and empty-bottle reconciliation.

  • Dispatch by store, service area, delivery queue and staff workload.
  • Courier tools cover acceptance, navigation, customer contact, receipt, payment, credit redemption and bottle returns.
  • Record delays, rescheduling, stock shortages and unreachable customers.
  • Set products, prices, campaigns, access and service rules centrally; let stores handle their own business.
  • Support independent stores, direct chains, franchises, water-station networks and supplier outlets.
TECHNOLOGY

Forecast-driven capacity and dispatch

Regional Demand Forecasting, cross-area capacity allocation and dynamic route optimization form a feedback loop.

  • Developed through joint research with the Institute for Management Decision and Evaluation at Harbin Institute of Technology (哈工大管理决策与评价研究所).
  • Preparations are underway to apply for invention patents for the relevant technologies.
  • Designed as a reusable approach for everyday delivery services that also collect returnable containers.
SCENARIOS

Application scenarios

These are illustrative scenarios, not actual customer case studies.

Independent stores

Unify phone, WeChat, in-store and mini-program orders, with connected customer, credit, bottle and payment records. Operators can review the business while couriers work through clear tasks.

Orders, credits and bottles in one ledger

Store chains

Headquarters manages products, prices, campaigns and permissions. Stores accept and deliver orders in their own service areas, with cross-store reporting.

Central rules, local fulfillment

Water suppliers and brands

Link channel orders, store allocation, fulfillment, credit redemption, reusable-bottle circulation and settlement records.

Connect outlets and delivery networks

LET’S WORK TOGETHER

Start with one order.
See the operating loop.

Contact HIRUCORE about demonstrations, custom projects and research.

Request a demonstration